By: Robert Rosman
Who would argue with the iconic,”the customer is always right”? Allow me,with due modesty, to do just that. Albeit I am hypothesizing an example probably not contemplated by John Garret or Sam Walton....
View ArticleClik here to view.
By: John Garrett
Robert: very good feedback & much appreciated. You have certainly captured one of several primary objectives of the article. Clearly, the client may be incorrect for any number of reasons – our...
View ArticleBy: Charles Ponzio
However much I believe this to be one of the best articles I have ever read on the subject – Southwest Airline’s founder Herb Kelleher had a different take on the subject. Supposedly Kelleher didn’t...
View ArticleBy: Vincent Magorrian
I always felt the Customer is right and still do, however I also believe that in my Posistion as a Facility Director it was my duty to discuss options and ideas with a customer. I also would talk to...
View ArticleBy: John Garrett
Vincent: very good feedback & I agree! The title of the article was not to be taken literally by readers (and surely you didn’t take as such), rather, to drive a dialog and increased awareness by...
View ArticleBy: James Diaz Otero
It is a excellent article, I like this kind of articles because enrich my perspective and I always learn something new by trying to get the point. I agree the customer is right in the sense that...
View Article
